We identify a general problem with the search option in smart-it and the publish documentation. After a support case we got a feedback that smart-it works as designed and the documentation shell be…
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HI, I am user, not a developer or admin. I often use modify all to update and resolve group tickets, however the notes section won't update. Everything else works fine, but the notes is where I log… Show more
Any recommendations on barcode scanning solution that integrates well with BMC Remedy 9.1 in DoD environment?
Appreciate your feedback. Thank you. Tarin
I am attempting to add the submit date of a record (may be Incident, Problem, Change or Work Order) to the results in the Global Search. Is there any way to perform this? Thank you,
Hi, there are several useful bulk actions you can perform with Smart-IT on console contents (for universal client only) with selected multiple tickets (assign, share, follow, update status…