Samir Kazi
Hi All,         We are facing this delay on email notifications from BMC Footprints ver. 12.1.09. Couldnt find any troubleshooting guide or any appropriate information on correctly configuring Email… (Show more)
in FootPrints service desk
Kannaa Chilla
The holiday season is almost here! We've accomplished so much in the last year together, all thanks to you for the incredible support & feedback you've given so far. We also got a fun game to… (Show more)
in Using Communities
Edison Pioneer
Hi all,   One of my end users has grouched that he is not getting email notifications for every new worklog / work notes that gets updated on the ticket which he raises.   I saw that work notes are… (Show more)
in Remedy ITSM
Tamara Cocks
Hello,   I am trying to create a Change Approval report, and need to get the Approver Signature field to show up in the report. That field is in the AP:Details-Signature table, but for the life of… (Show more)
in Remedy ITSM
Frank Nagel
We identify a general problem with the search option in smart-it and the publish documentation. After a support case we got a feedback that smart-it works as designed and the documentation shell be…
Patty Grant
HI, I am user, not a developer or admin.  I often use modify all to update and resolve group tickets, however the notes section won't update.  Everything else works fine, but the notes is where I log… (Show more)
in Remedy ITSM
Ravindra Babu Gudimallam
Hi All,   May I know how to update login ID of few people records (say 200 records) in bulk. I know, we can update one login ID @ time using Data Wizard console. Is there any way using DMT to bulk… (Show more)
in Remedy ITSM
James DeLuca
I am attempting to add the submit date of a record (may be Incident, Problem, Change or Work Order) to the results in the Global Search. Is there any way to perform this? Thank you,
in Remedy ITSM