Hi All, We are facing this delay on email notifications from BMC Footprints ver. 12.1.09. Couldnt find any troubleshooting guide or any appropriate information on correctly configuring Email… Show more
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Hi all, One of my end users has grouched that he is not getting email notifications for every new worklog / work notes that gets updated on the ticket which he raises. I saw that work notes are… Show more
Hello, I am trying to create a Change Approval report, and need to get the Approver Signature field to show up in the report. That field is in the AP:Details-Signature table, but for the life of… Show more
We identify a general problem with the search option in smart-it and the publish documentation. After a support case we got a feedback that smart-it works as designed and the documentation shell be…
HI, I am user, not a developer or admin. I often use modify all to update and resolve group tickets, however the notes section won't update. Everything else works fine, but the notes is where I log… Show more
Any recommendations on barcode scanning solution that integrates well with BMC Remedy 9.1 in DoD environment?
Appreciate your feedback. Thank you. Tarin
I am attempting to add the submit date of a record (may be Incident, Problem, Change or Work Order) to the results in the Global Search. Is there any way to perform this? Thank you,