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Dieter Bertram posted 4 weeks ago
Finally no custom build - working on ITSM 19.02

4 Comments

  • Matt Laurenceau

    Matt Laurenceau Employee 4 weeks ago

    Congrats! How is Smart IT delivering?
  • Dieter Bertram

    Dieter Bertram 4 weeks ago

    Working fine - but customization is tricky and not as easy as good old ARS.
  • Matt Laurenceau

    Matt Laurenceau Employee 4 weeks ago

    You bet, and to be honest, I'm an hard core AR guys (started with 3.2.1 on Solaris/Oracle); I have never tried to customize Smart  IT, and cannot focus on product details anymore. Mostly on UX and CX now. Was very impressed with Smart Recorder, see vid on https://communities.bmc.com/community/bmcdn/bmc_i...
  • Dieter Bertram

    Dieter Bertram 4 weeks ago

    Thx, need time to read, but looks godd :o)