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17 updates since last visit
Nur Ilhani Ah Halil
Hi All,   I have created a new field under Article Type in Knowledge Article object I have created an article an able to set the article to publish without any error. Do I need to add the new… (Show more)
in Remedyforce
Claire Walsh
I would like to implement 'Out Of Office' functionality in Remedy. I have tried this with a User but I can still assign an incident to them? Are there any other settings which need to be edited… (Show more)
in Remedyforce
George Bee
To add a little detail, we would like to create a custom object (ticket) and be available in the instance editor in the details section.  Is this feasible?
in Remedyforce
Claire Walsh
We have an old workflow rule in the system which was configured to send an email alert to the incident handler 2.5 days before the remedy/resolution was due. However, the rule has been deactivated.… (Show more)
in Remedyforce
Kevin Michael
I wanted to create a workflow rule that is triggered only when certain status' are selected; but incident: status is not a listed filed in the drop down: Incident: Status~ is shown, but I need… (Show more)
in Remedyforce
Brad Davidson
How to Notify Incident Staff when Action History Updated   We've looked at the link above and understand how to get the email sent BUT is there also a way to include the "comments or note" that was… (Show more)
in Remedyforce
David Mendoza
I've called support about this and was told there is no setting within the admin console to disable notifications (open/closed) from being sent on child tickets. We want to implement the survey… (Show more)
in Track-It!
Laurent KASSOR
I would like to allow assignment of users to queues from RemedyForce Admin tab without getting full setup privileges impacting configuration. Such users can manage queue availability, update roles… (Show more)
in Remedyforce
Dione McPherson
Hello   How do i email dashboard refresh notifications to staff, the only option i have is public groups and then internal users?   Also how do i change the range from thousands on a report to show… (Show more)
in Remedyforce
John Fulton
A few years ago, we released a set of new asset management capabilities including some out-of-the-box (OOTB) asset classes.  I would like to hear from you on whether you've created additional asset… (Show more)
in Remedyforce
Ben Seba
Has anyone experienced this weirdness where a user's password automatically resets upon logging in? We are seeing this is in our sandbox environment.   Ray Mayberry
in Remedyforce
Maria-Magdalena Formeier
Hi, i was wondering if Remedyforce is offering a module for a Service Portfolio Management, showing planned and retired services and furthermore allowing the user to get an overview of the current… (Show more)
in Remedyforce
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