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Seth Paskin
Beginning October 2019, BMC Helix is transforming into the industry's first and only end-to-end ITSM + ITOM platform powered by AI/ML. BMC Helix will provide a fully integrated platform that allows…
in BMC Helix
Radoslav Georgiev
Scenario: User A submits Request A, which invokes Incident A. Later Incident A is associated with Incident B, so that A is a Duplicate of B. Incident B is resolved, which automatically resolves…
Trending People
Mohammad Rababah
below screenshot of the error we are facing when we try to add a new field in best practice mode only on the HPD:helpdesk form.   We don't face any issue if we change the existing fields or add new… (Show more)
in Remedy AR System
Marek Ceizel
Dear experts   I need help with a report which should actually substitute the Calendar functionality (the Calendar 9.1.04 is no useable for us - Change Calendar 9.1.04 slow startup ) We have now… (Show more)
in Remedy ITSM
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Eric Liszt
FootPrints 2019 Release 2 is available for download.   Highlights of this update include:   New user interface themes that give the product a brighter and more modern look. Updates to the… (Show more)
in FootPrints service desk
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Knowledge Admin
This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: FootPrints APPLIES TO: Footprints…
in FootPrints service desk
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Devendra Borse
Hi Everyone,   Welcome to our new CMDB Blog for the month of November 2019. We mentioned about new features introduced in CMDB 19.08 in our last CMDB blog. Here is the link of last blog if you have… (Show more)