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Good question, Please have a look on below mentioned test, I hope
this will provide you more clarity.
IT Service Management is the management of IT services to support one or more business
areas. As organizations have become more dependent upon IT to support their core
business, so the demand for high quality, cost effective IT services has also increased. IT
service providers, whether in-house or external, face increasing pressure from Customers
and increasing competition from other providers.
The adoption of IT Service Management disciplines and processes will facilitate a continuous
improvement in the quality of IT services, aimed at achieving and maintaining best value
whilst remaining in line with changing business requirements. The disciplines are described
in the IT Infrastructure Library(ITIL), which defines “best practice” processes and procedures.
Means ITIL has defined some best Practice Processes and procedures which are implemented by BMC
in the form of ITSM.
Thanks so much for your reply. Ya, it helped me a lot to understand the story behind ITSM and ITIL but I still have one doubt left. I know BMC has applied ITIL in the form of ITSM but can any other company also apply ITIL with same name as ITSM? Means, ITSM is patented brand name of BMC or its just a generic term which anybody can use whoever developes an application applying ITIL theories?
Important point here is BMC sells the suite with the name BMC Remedy ITSM and not just ITSM,
Any other vender can also use ITSM in its product name. check following links which are from HP
As far as just ITSM (IT Service Management) is considered it is just a discipline and this term can not be trademark.
Various vendors can sell there suites of products which are for IT Service management.
Vyom Labs, India.
(A BMC Software Solution partner)
I do agree with anix comments, IBM has also dveloped a
Tivoli software, comprising ITIL Concepts.
ITSM is a concept of managing all the operations related to IT within an industry of any kind . It could be in any domain which are using IT infrastructure.About product name its as mentioned by anix. any company can use the term ITSM as its a concept and not a trademark of any organization. Its like any other concept like supply chain mgmt is a concept and not a product name but the companies like oracle is using Oracle SCM as product name but its just the concept so any other organization can make a product on SCM and name it against there company name .
Thats all what i think is if I am wrong please correct me.