1 Reply Latest reply on Oct 16, 2020 10:20 AM by Josh Lenning

    BMC Remedyforce Chat

    S. Abu Owais Bin Nasar
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      Hi All,

       

      In BMC Remedyforce self service portal client user can chat with Support Staff. By ending chat session its allow Support Staff to generate new incident or modified existing incident.

       

      My question is that how can I allow Support Staff to generate Service Request similarly like incident generated from chat session?

       

       

      Waiting for response.

      Thanks in advance.

       

      Syed Abu Owais