5 Replies Latest reply on Sep 24, 2020 3:17 AM by Sidhdesh Punaskar

    Approval emails to an individual

    Ugurcan Oktaylar
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      Hello together,

      Even after we turned off the individual and group notification for a customer, the customer still receives change approval mails from the approval server.


      The steps we followed is in the below documentation.


      Setting notification preferences - Documentation for Remedy IT Service Management Suite 8.1 - BMC Documentation


      We are on

      Ar Server 9.1.00 patch 1

      ITSM 9.1.01


      Do any one know, what additional configuration we have to do to prevent sending of change approval messages to an individual?


      thanks for your help,