it shouldn’t be a problem to use a shared mailbox in Exchange Online.
I have a test account created as a shared mailbox (obviously not consuming a license) in Exchange Online, which is successful with a direct connection into Track-It!
This has been tested with the IMAP and EWS mail protocol. POP has been disabled.
Hope this helps.
Thanks for the reply Richard. However, I don't have to apply the license to the shared mailbox. The account that I have in AD (synced to AAD) needs an Exchange Online license applied to it for it to be able to access the shared mailbox that we use for tickets. Do you know of a way around this? I didn't want to use up a license for a account that was never going to need a mailbox, I just need it to be able to access and read email in the shared mailbox. The documentation doesn't go in this with detail.
You're very welcome.
You'll have to forgive my ignorance with syncing from AD to AAD, as I am flying blind on this particular configuration.
The two test systems we have here is with EWS (connecting to a test domain with virtual servers in Azure) and then hMailServer (connecting to a test domain with virtual servers in VMWare).
But throwing a few suggestions, can you:
1) Create a shared mailbox directly in EWS that doesn't sync with your local AD, rather than syncing from AD (if this particular configuration is expecting a license to be consumed)?
This was created in the EAC, but can also be created in the 365 Admin Center
Then when you configure Track-It! depending what protocols you have enabled, configure and test:
Or the other option
2) Use a local mail server to connect to the account with the mailbox in AD
Then configure Track-It! to pull from the mail server:
I appreciate I don't know your company policies, but I hope one of the option might be viable.
I'm guessing that as the account was initially set up in AD with Exchange that when the sync with AAD was configured, it looks at the mailbox and associates it with that account hence expecting a license.
Therefore, I think one of the two suggestions above are going to be your options.