2 Replies Latest reply on Sep 15, 2020 4:17 PM by Ben Seba

    How does Self Service 3.0 prioritize Service Request search results?

    Ben Seba
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      For example, when searching "thumb drive," the SR offering that actually contains "thumb drives" is the last of 6 suggestions in our org, even though it's the only one that contains "thumb drives").

       

      Any tips for a better search experience?

       

      Mike Leveiller