what is ITSM version?
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Create a copy of existing filter : NTE:NTS:Email_200_SystemNT_with_EmailTemplate_SMIT
Lets name it as NTE:NTS:Email_200_SystemNT_with_EmailTemplate_SMIT_ChangeApproval
In original filter: Append qual:
Form Name01 != "CHG:ChangeAPDetailSignature"
In new filter (NTE:NTS:Email_200_SystemNT_with_EmailTemplate_SMIT_ChangeApproval) which is copied from above filter append qual:
Form Name01 = "CHG:ChangeAPDetailSignature"
Now, in second action which is Notify
click on "Show Unused Fields"
And hard code your mailbox in this filter.
Thank you for your reply
But i notice on your provided filter there is an call guide and one of the filters in the call guide : INT:RBEEML:GetMailMailServerUsers
In the set field qualification is when the default mail box = "Yes" it will set some fields.
Is it ok ?? as i'm afraid that it will affect some other functionality.
In original filter, we are bypassing the notification only related to change approvals -Form Name01 != "CHG:ChangeAPDetailSignature"
In custom filter, we have hard coded mailbox name in notify action itself and it will only run for change approval notifications (even no other application approvals) and use mailbox defined in notify action.
I would suggest to test this in lower environment to find out impact on other functionality before implementing in PROD