8 Replies Latest reply on Aug 14, 2020 9:53 AM by Torrent HelpDesk

    Trackit 2020 business rule extract specific information out of email body

    Torrent HelpDesk
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      Have a few things I am looking to do. First time trying to put in a business rule that will read in an email with a designated TO address but I need it to extract the notice being sent in the body to be pulled(about 7-9 characters). I tried to do a select field in defined actions update record to pull this however it seems to be pulling additional information (in my cause the email footer), If someone could help that would be much appreciated.