5 Replies Latest reply on May 11, 2020 2:42 AM by Gary Jackson

    Auto creation of accounts in 3rd party apps

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      We would like to further automate the onboarding process of newly hired employees. Currently we automate the Remedyforce Service Requests needed and assign the individual tasks to the designated support team for each app needed. We would like to go a step further and have the accounts automatically created by Active Directory. However, apparently Active Directory cannot create all of them. So there are some we are still using the auto-ticket system for.


      Is there any kind of way to automatically create accounts for users within Remedyforce ? Is there any kind of pre-built Web Service which can be plugged into ? I'm not familiar with the deep parts of Remedyforce, but I know BMC offers this solution elsewhere so I thought I'd ask.


      Thank you.