1 2 Previous Next 20 Replies Latest reply on May 4, 2020 11:25 PM by Marek Ceizel

    Errors in Midtier after ARS/Midtier Upgrade 20.02

    Marek Ceizel
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      Hello everyone,

       

      @Edit 17.04.: The Problems are caused by ARSystem 20.02 and influence also SmartIT and DWP Catalog.

       

      Not sure how many of you already upgraded 20.02 but we have two customers with similar problems in Midtier.

       

      IMPORTANT: It helps to stop arserver, delete the ars\bundle-cache directory content, start arserver. Midtier restart is not required.

      Therefore we are not sure if it is Midtier or ARS problem. However this workaround helps only for few hours/days. Then the problems appear again.

       

      Following problems appear:

       

      Landing page not loaded:

      ARERR [8790]

      Unbekannter Systemfehler : java.lang.NoClassDefFoundError: org/springframework/transaction/aspectj/AbstractTransactionAspect$Rethrower

       

      Accessing Server Information page:

      Unbekannter Systemfehler : java.lang.NoClassDefFoundError: com/bmc/arsys/serveradmin/impl/ServerInfoVendorTable$1 (ARERR 8790)

       

      Access Manage User Licenses:

      Unbekannter Systemfehler :java.lang.NoClassDefFoundError: com/bmc/arsys/serveradmin/impl/UserLicenseInfo (ARERR 8790)

       

      Trying to set an SRM Service offline:

      Unbekannter Systemfehler :java.lang.NoClassDefFoundError: org/apache/commons/lang3/StringEscapeUtils (ARERR 8790)

       

      Saving Workorder or Change:

      Unbekannter Systemfehler :java.lang.NoClassDefFoundError: org/eclipse/persistence/expressions/ExpressionMath (ARERR 8790)

       

      Other different actions in midtier:

      ARERR [8790] Unbekannter Systemfehler : java.lang.NoClassDefFoundError: com/bmc/arsys/mapping/domain/binding/rpc/RpcHandConverter$1

       

       

      Unfortunately BMC Support has no idea. Anybody else observing similar problems ? This is critical for us

       

      Thanks a lot

      Marek

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