Check that the Support Group "EIM_DELIVERY" has at least one support staff with Work Order Assignee role.
Yes we've Assignee role access.
<error>Error occured performing remedy action: Message[summary=Error occurred while querying for field IDs on Remedy schema 'WOI:WorkOrderInterface'., detail='Message[summary=Error occurred while executing query ''1000000182'="WO00000111111"' on Remedy schema 'WOI:WorkOrderInterface'., detail='Message[summary=Exception occured in Adapter 'ARSAdapter'., detail=Remedy exception: '[Type=2][Num=51001][Text=][AppendedText=The Support Group "DATABASE_SERVICES RESOURCES" is not configured for assignment to Company "XYZ & CO., INC." on "WOI:WorkOrder" form. Please contact your Administrator.]']']']</error>
Fault details: org.xml.sax.SAXParseException; lineNumber: 5; columnNumber: 539; The entity name must immediately follow the '&' in the entity reference.]
[Message=Summary: A fault occurred while evaluating a stylesheet.
I would check the following:
- The user you are using to perform the updates from TSO has the correct permissions
- There is at least one person in that group with the Functional Role of "Work Order Manager"
- Check the Hierarchical configuration in Remedy
- Check the Support Group Assignment Configuration in Remedy