2 of 2 people found this helpful
This must have great impact on your Employees.
Do you track internal CSAT thru surveys?
3 of 3 people found this helpful
Hi Matt Laurenceau - Yes indeed. We present the clients a possibility to fill in a NPS-like survey (score 1 -10) - with an option to opt-out for all surveys.
The monthly reviews may result in improvement actions. On top, each quarter, some clients are invited by the IT Service Desk Management to discuss feedback more in depth.
1 of 1 people found this helpful
All the way to the process
What technology powers your survey? (for BMC Communities, we use Qualtrics)