10 Replies Latest reply on Jan 21, 2020 2:54 AM by Sven Lang

    Attachment not getting passed from service request to Incident

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      Hi Team,

       

      Attachments are not getting passed from service request to Incident in midtier, it seems to work in SmartIT. We are on ITSM 9.1.03 SP1 and DWPA 18.05. Please let me know how to troubleshoot this issue.

      I checked this filter INT:SRMHPD:HII:CreateIncident_132_CreateWorkInfo3`! but didn;t get much info where the attachments are getting passed. Please let me know.