Yes and no.
If the outdated classic backend ticket srm:request is enough for you, then yes. You build the link analogous to the incident, just keep the other form and the right search field.
If you want the SRM end customer view, then unfortunately no. With DWP a direct ticket display is possible.
Thanks Stefan. I figured as much. i was able to get the link using SRM:Request but that view is not good for customers. Thanks again !
Maybe someone else still has a little customizing in the backhand. After a short analysis we have renounced the link.
If you need support with DWP, please contact me.
We are not on DWP yet. We are using Remedy 9.1. but hoping to move soon to SmartIT !
DWP also works without SmartIT, your licenses can be migrated and the old forms continue to work.
I don't want to influence your planning, but our end customers appreciate the quick intermediate step. Now we also start with SmartIT.
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you can format your own links in Smart Reporting using a Calculated Field, I have done this for Smart IT using HTML reference tags to build the links to the Tickets using text and field values.
There is another option, but it requires some customization -- it is possible to create (another) view of SRM:Request, then point links in report to it (e.g. <URL>forms/ars/SRM:Request/Request Details/?qual='1000000829'="<Request Number>" or via servlet <URL>servlet/ViewFormServlet?form=SRM:Request&view=Request Details&server=ars&qual='1000000829'="<Request Number").
Modify the view to add the instanceID for the request in the Request view. Now add the instance ID as a column in the report.
Click on edit format for the column , in the format dropdown select link to url
the in the url field add <link for smart IT>/ux/smart-it/#/request/##
Change the display name from InstanceID to View Request or Request link
Enable new Window slider
It should give you a direct link to the request which should open the request in a new tab when clicked.
That thread helps in building versatile hyperlinks into reports, but the difficult part is getting SRS:RequestDetails, which is normally used to display details of request, to open selected record -- it could be displayed via intermediary view on SRM:Request which would trigger Open Window action on get entry event to display it as Popup window by passing a lot of parameters (I've successfully tested it with 18) on opening (SysRequestID, InstanceId, SRInstanceID and Request Number, to name but a few), including some display-only values which would have to be inserted at runtime.