2 Replies Latest reply on Jan 3, 2020 1:56 PM by Pamela Humpert

    Failed to retrieve the data for grid view . Additional Information: Web.Grid.004

    Dan Haines
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      Good Morning

       

      I am getting the above error on the Directory Importer/Directory service window.

       

      on clicking the tab it says.

       

      Failed to retrieve the data for grid view .

      Additional Information:

      Web.Grid.004

      -- An error occured while fetching the domain list for AD importer configuration. [System.Exception]

      then

       

      Failed to get directory service information.

      Additional Information:

      Web.Application.046

      -- Root element is missing. [System.Xml.XmlException]

       

      then what I have entered her has gone, if I try to create it again using new I get the same messages.

       

      has anyone else come across this before?

       

      any help would be great.