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You will need to enable the Control-M SNMP interface so that a script is executed whenever a Control-M alert is received. All alerts will caused the script to be executed. Therefore you will need to filter messages of this format: STATUS OF AGENT PLATFORM xxxxxxxx CHANGED TO UNAVAILABLE in the script.
Here's the link to the BMC KB knowledge article:
Here's the link to the community's discussion on this:
Thanks for the details, I found most of the configuration is already in place, we receiving the email alert to the group mail address. I just need to add the additional mail address, should that be added in the script ? Because I have no idea who did the script part. I will have to find out.
I can't confirm whether it's just simply adding the additional email address in the script unless I have a look at the script.