11 Replies Latest reply on Nov 21, 2019 3:51 PM by Craig Brooks

    Primary Assignee column will not sort

    Steve Marth
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      We have fields titled "Primary Assignee" and "Assignees".  While in the console, no matter what tab we are in (All Items, My Assigned Tickets), we can not sort by these fields.  If we click on the column header of either one, nothing happens; yet, we can sort by the other fields, i.e. "Created On" "Record Number", "Title", etc. 

       

      Any ideas as to why?

       

      Thanks.