7 Replies Latest reply on Nov 14, 2019 3:08 AM by Neena Ahirrao Guha

    increase the display limit in Self Service lookup fields

    Jessica Hinkal
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      Knowledge articles 000145141 and 000172229 explain how to adjust the min/max limit on lookup fields within Self Service but there still seems to be a limit of 200.

       

      We are in need of an increase to that limit. Our example is a building (lookup) field that looks at a Building object that houses approx 350 buildings/locations. These buildings are where we support our customers. Our self service (3.0) forms show a list of the first 200. You can search for a building but it's not that intuitive (we have gone through lengths to explain this in the help text).

       

      In Self Service 2.0 a separate window opened and showed the first 50 buildings and also page 1 of X indicating there were more buildings on the list to scroll through.