7 Replies Latest reply on Oct 17, 2019 1:04 PM by Cris Coffey

Increase Solution preview window size?

Matt Hackbart Sep 25, 2019 12:24 PM

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Is it possible to increase the size of the window that contains a solution?

With a high resolution monitor and having Track-It maximized there is a lot of empty gray space at the bottom of the solution window that i could be using to view it instead of having to scroll up and down.

Thanks,

1. Re: Increase Solution preview window size?

Cris Coffey Oct 15, 2019 5:30 AM (in response to Matt Hackbart)

Maybe you can provide a screen shot of what you are seeing? Below is a screen shot from our trial and the preview takes up most of the window. Perhaps we have an issue with certain resolutions or something that needs to be looked at.
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2. Re: Increase Solution preview window size?

Matt Hackbart Oct 17, 2019 12:33 PM (in response to Cris Coffey)

Our technicians run at high resolutions.
So instead of having scroll bars here, it would be nice if this scaled accordingly.
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3. Re: Increase Solution preview window size?

Cris Coffey Oct 17, 2019 12:36 PM (in response to Matt Hackbart)

Thanks for this screen shot. This helps a lot. I am running at HD resolution. What resolution are these technicians using?
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4. Re: Increase Solution preview window size?

Matt Hackbart Oct 17, 2019 12:46 PM (in response to Cris Coffey)

2560x1440.
Not a big deal, but if you could improve that, we'd appreciate it.
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5. Re: Increase Solution preview window size?

Cris Coffey Oct 17, 2019 12:50 PM (in response to Matt Hackbart)

Thanks Matt. Yes that’s high. Surface devices?
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6. Re: Increase Solution preview window size?

Matt Hackbart Oct 17, 2019 1:00 PM (in response to Cris Coffey)

27 inch WQHD monitors as well as WQHD laptops.
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7. Re: Increase Solution preview window size?

Cris Coffey Oct 17, 2019 1:04 PM (in response to Matt Hackbart)

Thanks for the additional info.
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