5 Replies Latest reply on Nov 7, 2019 2:43 AM by Abdul Moid Mohammed

    RE: RCE security vulnerability CVE-2019-16755 (CVSS v3 score 10.0) in BMC Digital Workplace and Remedy with Smart IT.

    Abdul Moid Mohammed
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      Hi Team,


      Please address this issue with Priority as HIGH and assigned to any of the support teams available right now.


      We are with BMC Remedy ARS,ITSM,DWP along RSSO.

      We are to apply the hotfix as part of Vulnerability on Our Non Production servers and experiencing an issue with few of the SRD and the visibility of it.


      We have applied this hotfix on DEV and validated the environment with no issues apart from the SRD display for questions being different and applied the same fix on TST Environment too and have the issue.


      Screen capture for your reference.


      SRD from the Environment where Hotfix is applied( which prompts for details of Start Date/Time and Specific Date/Time) which is not the case with the one where Hotfix is not applied.)




      SRD from the Environment where Hotfix is not applied and which is Production for your reference.



      We are able to see the difference in the SRD and the questions required.


      Appreciate response at your earliest availability.