4 Replies Latest reply on Oct 9, 2019 4:07 AM by Wai Man TANG

    Add a link to show SR in HTML Email Template

    Wai Man TANG
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      Hi all,


      I would like to add a link which shows the SRs that customer just created in the HTML Email Template.


      I tried this link https://fwd.my.salesforce.com/apex/bmcservicedesk__ssredirect?inc={!relatedto.Id}&iscalledFromEmail=true, which works in Visualforce template.

      However, it does not work in HTML Email Template.


      May I know how can I add the link in HTML Email Template?


      Thanks a lot.