2 Replies Latest reply on Oct 8, 2019 5:14 PM by rodrigo barcat

    Open Incidents from SRD

    rodrigo barcat
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      Hi all,

       

      I have a very simple question on RemedyForce.

      I created an SRD, related templates(incident and sr), categories, etc. However, I need that depending on the user's response the open ticket is an incident rather than a Service Request. How do I achieve this goal?

       

      I know Remedy well, and I thought Force would be as simple as making this SRD and PDT relationship, but I didn't see PDT in RemedyForce.

       

      So my question is: How do I get an SRD, depending on the user's response to open an incident or a service request?

       

      Cheers!