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In Remedyforce, an SRD will always open a Service Request. I believe there is an idea open to change this, but that's how it is designed for now.
Many of us add another field to the form to flag it as an incident or service request; however, when it creates the back end ticket, it's still an SR ticket with the SR layout.
Perfect explanation, Anne.
Thank you very much, I will continue with ootb flow!