4 Replies Latest reply on May 19, 2020 10:04 AM by Sinisa Mikor

    How to create Assignment report for Work Order?

    Parag Ghanekar
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      Has anyone managed to create a report for Assignments of Work Order ?


      Work Order doesn't have an assignment log table like Incidents, so i am not sure how i can report on this.


      I would also like to understand the logic behind this and why BMC have not added the same functionality for Work Order .


      I have a requirement to create a report showing Assignment times and duration for 3rd line support groups. and display the total assigned tickets and average assignment duration etc.