2 Replies Latest reply on Sep 17, 2019 6:07 AM by Cris Coffey

    How do I return the requestor name in the body of the email for trackit

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      So we are using the business rules create a ticket on any email with a subject line.  That all works fine and great.. 


      If I insert this into the body of the email it does not return the Requestor First Name...  


      <label>Hello {Ticket - Requestor First Name}</label>


      I noted the ticket number is returned by

      <label><b>Your ticket reference number is <i>'{ACTIONRESULT,1}'.</i></b></label>


      Is there a way to return the requestors name in the body?