7 Replies Latest reply on Sep 12, 2019 12:26 PM by Sidhdesh Punaskar

    Change templates are shown repeatedly

    Tomas Rodriguez
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      Hi All.

      In the dialog where a template is chosen to create a change request we are finding repeated templates. This is because the user we are using to create the change belongs to several support groups, and these support groups can also use the template. So we are facing a cardinality problem caused by "joins". I don't know if this has happened to you but it's a bit disconcerting for the users. We are faced this on ITSM 9.1 but I bet a coffee that also happens in the newest.




      Kind regards.