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Check the entries in AOT PDT SRD joins. It could be an issue created by Migrating the SRD's and then Migrating their updates, where rather than updating the old entries it created/related new AOT/PDT to the SRD.
Thank you Parag. Can you provide any more guidance as to which Forms and Fields that would be material to tracking this issue down?
- John -
I am not 100% sure will try to check later, but your best bet would be to just search for the Forms containing AOT or PDT in Dev studio and then look at all the joins.
Hi John, did you get this resolved yet?
We do have a similar issue. From time to time some of our requests are running into this as well and no fulfillment request (change or work order) is being created in these cases.
We can see these double AOI and PDI also in SRM:ProcessAOTSummaryData.
We also see the AOIs itself in SRM :AppInstanceBridge.
However, CAI:Events and CAI:EventParams are empty if we search for those requests.
Any idea what happens here?