3 Replies Latest reply on Sep 11, 2019 8:15 AM by Carl Wilson

    Error while upgrading ITSM 9.1.04 to 18.05

    Karthick Krishnan
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      Hi Team,

       

      while upgrading ITSM 9.1.04 to 18.05, i receive the below error.

       

      Throwable=[org.xml.sax.SAXParseException; systemId: file:/D:/Program%20Files/BMC%20Software/BMCRemedyITSMSuite/FileRegistry.xml.tmp; lineNumber: 1; columnNumber: 1; Premature end of file. com.sun.org.apache.xerces.internal.parsers.DOMParser.parse(DOMParser.java:257) com.sun.org.apache.xerces.internal.jaxp.DocumentBuilderImpl.parse(DocumentBuilderImpl.java:348) javax.xml.parsers.DocumentBuilder.parse(DocumentBuilder.java:205) com.bmc.install.utility.io.xml.DOMReader.parse(DOMReader.java:249) com.bmc.install.product.base.project.io.FileRegistryDOMReader.readFileRegistry(FileRegistryDOMReader.java:76) com.bmc.install.product.base.installer.AbstractContextInstallationTask.getFileRegistry(AbstractContextInstallationTask.java:244) com.bmc.install.product.base.installer.InstallFileDeployerInstallationTask.execute(InstallFileDeployerInstallationTask.java:158) com.bmc.install.task.InstallationTask.run(InstallationTask.java:93) java.lang.Thread.run(Thread.java:745)]

       

      Is there any resolution/fix around the same?

       

      Regards

      Karthick