9 Replies Latest reply on Sep 19, 2019 2:33 AM by Rajeev Rai

    Records not coming from Spoon using transformation

    Rajeev Rai
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      I have a custom form where I import People records file using Spoon Tool and I wrote several workflows which all process the records from custom form and update records also on CTM:People form.

      This functionality was working properly in Remedy 7.6.04 but after upgrade Remedy from that version to 9.1.04  it behave as below:

       

      I import records file for few users it processed correctly means after run the transformation from spoon

      records comes on Custom form then as per records filters are applied and processed those records

       

      I import records file for few users it processed correctly means after run the transformation from spoon

      records does not come on Custom form and it shows changes details in View Audit log of CTM:People Form but not on CTM:People form.

      I also checked those records which seem ok same as records which processed successfully.

       

      Neither Spoon show any error during run the transformation nor Show in Remedy Filter log. how to fix please response to me it is urgent.