10 Replies Latest reply on Aug 26, 2019 1:13 AM by Suresh Kumar Palivela

    Invalid BMC Remedy Smart Reporting credentials

    Elizabeth T
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      Hi team,

      We are unable to access Smart Reporting Console due to below error.

      ARERR [9430] Failed to get token for Remedy Smart Reporting, Please see your administrator.

      Here are the probable reasons for this failure

      1. Smart Reporting onboarding is not done.

      2. MidTier is not configured for Smart Reporting.

      3. User does not exist in Smart Reporting Server, wait for User Sync Job to run.

      4. Smart Reporting Server is not running.


      We even tried to Onboard again but get below error saying:


      Invalid BMC Remedy Smart Reporting credentials


      Please find the web.xml contents as well:
















      Midtier, ARS and Smart Reporting are installed on the same server.

      Midtier Configurations have been configured.


      We are getting Invalid BMC Remedy Smart Reporting credentials  error while onboarding.


      Please help us on this.