Hi there,
Could anyone tell me about the "Request a Service" of the self-service portal?
I created a Client user and confirmed the self service portal.
When i click "Request a service", it says No results found. I know i have to create something for that but what should i create?
Kind Regards,
Mina
Aug 5, 2019 11:19 PM
Hi Mina,
Could you please check following setting on related Service Request definition
Make sure 'Display in Self Service' flag is selected for Category related to Service Request definition (RF Admin > Configure Application > Category)
Also checkfollowing settings in Service Request definition
Thanks,
Neena
Aug 6, 2019 12:20 AM
Hi Mina,
What can be is that users are linked to an account, or a Service.
Are your request displayed based on one of the above?
Paul Donders
2Grips
Aug 7, 2019 8:54 AM
Do you have any service request definitions deployed? Remedyforce Administration/Configure Application/Request Definitions - second tab shows request definitions, first tab is a great description of how to create them.
Aug 8, 2019 8:06 AM
Kedar
Hi there,
Thank you for you guys reply.
I did not know about "service request definitions". The serring was completery default so i did not do anything.
I understand for show somthing on this page, i need to set it!
Many Thanks for you guys help!
Kind Regards,
Mina