Surveys, especially, but really everything you do.. you should (IMO) follow KISS. Keep It Simple Silly.
Unless you're doing something specific in your workspace, 10 questions is kind of a lot for a typical IT "How did we do?" survey.
The typical survey I propose has 4 questions (each with 3 answer options) and I even find this to be a bit much with some redundancy and will likely be dropping it to 3. Basically you want to know:
- Were you satisfied?
- Was the agent knowledgeable?
- Was the desk responsive?
Think of when you get a survey. We appreciate answering a survey, but unless we're really into it, we don't want to answer more than just a few questions.