1 Reply Latest reply on Aug 21, 2019 2:48 PM by Nicolas Roome

    Interested in seeing how others have formatted their surveys

    Stacey Bates
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      We currently have a survey set up that is sent out upon ticket completion.   Right now, it's made up of about 10 questions with drop down boxes containing Yes and No.  Users have indicated that radio buttons would be easier but I don't see a radio button control available.  We have one additional field that is a text box for entering addtional comments.    I'm interested in seeing how others have formatted their surveys and how they collect statistics (rate of surveys returned, customer satisfaction, etc.).

        • 1. Re: Interested in seeing how others have formatted their surveys
          Nicolas Roome

          Surveys, especially, but really everything you do.. you should (IMO) follow KISS. Keep It Simple Silly.

           

          Unless you're doing something specific in your workspace, 10 questions is kind of a lot for a typical IT "How did we do?" survey.

           

          The typical survey I propose has 4 questions (each with 3 answer options) and I even find this to be a bit much with some redundancy and will likely be dropping it to 3. Basically you want to know:

           

          - Were you satisfied?

          - Was the agent knowledgeable?

          - Was the desk responsive?

           

          Think of when you get a survey. We appreciate answering a survey, but unless we're really into it, we don't want to answer more than just a few questions.