3 Replies Latest reply on Aug 14, 2019 12:25 AM by Suresh Kumar Palivela

    Error occured while triggering RSR:UserSync Escalation

    Meyananth Kuppusamy Chellamuthu
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      Hi Team,

       

      Please find the error captured in the Escalation logs while manually triggering the RSR:UserSync.

       

      <ESCL> <TID: 0000000345> <RPC ID: 0000000181> <Queue: Admin     > <Client-RPC: 390600   > <USER: AR_ESCALATOR (Pool 0)                        > <Overlay-Group: 1         > /* Thu Jul 11 2019 03:23:27.4250 */ Error while performing escalation action RSR:UserSync (Overlay Group 0) on form SmartReportingServer_Info for entry 000000000000001

      com.bmc.arsys.domain.etc.ARException: ERROR (8760): Cannot establish a network connection to the AR System Plug-In server; ARSName.Domain.Com

      at com.bmc.arsys.server.binding.rpc.plugin.PluginServerConnectionPool.createObject(PluginServerConnectionPool.java:58) ~[bundlefile:9.1.04-SNAPSHOT]

      at com.bmc.arsys.server.binding.rpc.plugin.PluginServerConnectionPool.createObject(PluginServerConnectionPool.java:1) ~[bundlefile:9.1.04-SNAPSHOT]

      at com.bmc.arsys.server.domain.pool.ObjectPool.checkOut(ObjectPool.java:84) ~[bundlefile:9.1.04-SNAPSHOT]

      at com.bmc.arsys.server.binding.rpc.plugin.PluginServiceRPCImpl.invoke_aroundBody0(PluginServiceRPCImpl.java:450) ~[bundlefile:9.1.04-SNAPSHOT]

      at com.bmc.arsys.server.binding.rpc.plugin.PluginServiceRPCImpl$AjcClosure1.run(PluginServiceRPCImpl.java:1) ~[bundlefile:9.1.04-SNAPSHOT]

      at org.aspectj.runtime.reflect.JoinPointImpl.proceed(JoinPointImpl.java:149) [bundlefile:1.8.4]

      at com.bmc.arsys.server.internal.aspects.PluginStatisticsAspect.monitorFilterAPIMethod(PluginStatisticsAspect.java:76) ~[bundlefile:9.1.04-SNAPSHOT]

      at com.bmc.arsys.server.binding.rpc.plugin.PluginServiceRPCImpl.invoke(PluginServiceRPCImpl.java:440) ~[bundlefile:9.1.04-SNAPSHOT]

      at com.bmc.arsys.server.domain.runtime.impl.QualAssignEvaluationServiceImpl.invokeFilterAPIPluginService(QualAssignEvaluationServiceImpl.java:1745) ~[bundlefile:9.1.04-SNAPSHOT]

      at com.bmc.arsys.server.domain.runtime.impl.actions.SetFieldsFromFilterAPIActionExecutor.execute(SetFieldsFromFilterAPIActionExecutor.java:52) ~[bundlefile:9.1.04-SNAPSHOT]

      at com.bmc.arsys.server.domain.runtime.impl.actions.SetFieldsFromFilterAPIActionExecutor.execute(SetFieldsFromFilterAPIActionExecutor.java:1) ~[bundlefile:9.1.04-SNAPSHOT]

      at com.bmc.arsys.server.domain.runtime.impl.actions.AbstractActionExecutor.execute(AbstractActionExecutor.java:46) ~[bundlefile:9.1.04-SNAPSHOT]

      at com.bmc.arsys.server.domain.runtime.impl.WorkflowExecutorImpl.executeAction(WorkflowExecutorImpl.java:119) ~[bundlefile:9.1.04-SNAPSHOT]

      at com.bmc.arsys.server.domain.runtime.impl.EscalationExecutorImpl.executeEscalationPerEntry_aroundBody12(EscalationExecutorImpl.java:843) [bundlefile:9.1.04-SNAPSHOT]

      at com.bmc.arsys.server.domain.runtime.impl.EscalationExecutorImpl$AjcClosure13.run(EscalationExecutorImpl.java:1) ~[bundlefile:9.1.04-SNAPSHOT]

      at org.aspectj.runtime.reflect.JoinPointImpl.proceed(JoinPointImpl.java:149) [bundlefile:1.8.4]

      at com.bmc.arsys.server.internal.aspects.ARTransactionalManager.manageGeneralEntryApiTransaction(ARTransactionalManager.java:264) ~[bundlefile:9.1.04-SNAPSHOT]

      at com.bmc.arsys.server.internal.aspects.ARTransactionalManager.manageEntryApiTransaction(ARTransactionalManager.java:189) ~[bundlefile:9.1.04-SNAPSHOT]

      at com.bmc.arsys.server.domain.runtime.impl.EscalationExecutorImpl.executeEscalationPerEntry(EscalationExecutorImpl.java:819) [bundlefile:9.1.04-SNAPSHOT]

      at com.bmc.arsys.server.domain.runtime.impl.EscalationExecutorImpl.executeEscalationForEntries(EscalationExecutorImpl.java:707) [bundlefile:9.1.04-SNAPSHOT]

      at com.bmc.arsys.server.domain.runtime.impl.EscalationExecutorImpl.performEscalationOperation(EscalationExecutorImpl.java:330) [bundlefile:9.1.04-SNAPSHOT]

      at com.bmc.arsys.server.domain.runtime.impl.EscalationExecutorImpl.executeEscalationOnDemand(EscalationExecutorImpl.java:247) [bundlefile:9.1.04-SNAPSHOT]

      at com.bmc.arsys.server.domain.service.impl.EscalationServiceImpl.runEscalationOnDemand(EscalationServiceImpl.java:653) [bundlefile:9.1.04-SNAPSHOT]

      at com.bmc.arsys.server.facade.impl.EscalationFacadeImpl.runEscalation_aroundBody78(EscalationFacadeImpl.java:227) [bundlefile:9.1.04-SNAPSHOT]

      at com.bmc.arsys.server.facade.impl.EscalationFacadeImpl$AjcClosure79.run(EscalationFacadeImpl.java:1) [bundlefile:9.1.04-SNAPSHOT]

      at org.aspectj.runtime.reflect.JoinPointImpl.proceed(JoinPointImpl.java:221) [bundlefile:1.8.4]

      at com.bmc.arsys.server.internal.aspects.AccessControlInterceptor.monitorFacadeMethod(AccessControlInterceptor.java:277) [bundlefile:9.1.04-SNAPSHOT]

      at com.bmc.arsys.server.internal.aspects.AccessControlInterceptor.monitorFacadeMethod(AccessControlInterceptor.java:142) [bundlefile:9.1.04-SNAPSHOT]

      at com.bmc.arsys.server.facade.impl.EscalationFacadeImpl.runEscalation_aroundBody80(EscalationFacadeImpl.java:226) [bundlefile:9.1.04-SNAPSHOT]

      at com.bmc.arsys.server.facade.impl.EscalationFacadeImpl$AjcClosure81.run(EscalationFacadeImpl.java:1) [bundlefile:9.1.04-SNAPSHOT]

      at org.aspectj.runtime.reflect.JoinPointImpl.proceed(JoinPointImpl.java:149) [bundlefile:1.8.4]

      at com.bmc.arsys.server.internal.aspects.ApiTracer.monitor(ApiTracer.java:195) [bundlefile:9.1.04-SNAPSHOT]

      at com.bmc.arsys.server.facade.impl.EscalationFacadeImpl.runEscalation(EscalationFacadeImpl.java:226) [bundlefile:9.1.04-SNAPSHOT]

      at com.bmc.arsys.server.extension.internalApi.impl.ApiBaseImpl.runEscalation_aroundBody226(ApiBaseImpl.java:1330) [bundlefile:9.1.04-SNAPSHOT]

      at com.bmc.arsys.server.extension.internalApi.impl.ApiBaseImpl$AjcClosure227.run(ApiBaseImpl.java:1) [bundlefile:9.1.04-SNAPSHOT]

      at org.aspectj.runtime.reflect.JoinPointImpl.proceed(JoinPointImpl.java:149) [bundlefile:1.8.4]

      at com.bmc.arsys.server.internal.aspects.ApiEventAspect.apiMethod(ApiEventAspect.java:44) [bundlefile:9.1.04-SNAPSHOT]

      at com.bmc.arsys.server.extension.internalApi.impl.ApiBaseImpl.runEscalation(ApiBaseImpl.java:1329) [bundlefile:9.1.04-SNAPSHOT]

      at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) ~[na:1.8.0_92]

      at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) ~[na:1.8.0_92]

      at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) ~[na:1.8.0_92]

      at java.lang.reflect.Method.invoke(Unknown Source) ~[na:1.8.0_92]

      at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:317) [bundlefile:na]

      at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:190) [bundlefile:na]

      at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:157) [bundlefile:na]

      at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:70) [bundlefile:2.0.0]

      at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:53) [bundlefile:2.0.0]

      at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179) [bundlefile:na]

      at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:207) [bundlefile:na]

      at com.sun.proxy.$Proxy124.runEscalation(Unknown Source) [na:na]

      at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) ~[na:1.8.0_92]

      at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) ~[na:1.8.0_92]

      at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) ~[na:1.8.0_92]

      at java.lang.reflect.Method.invoke(Unknown Source) ~[na:1.8.0_92]

      at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:317) [bundlefile:na]

      at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:56) [bundlefile:2.0.0]

      at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:60) [bundlefile:2.0.0]

      at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179) [bundlefile:na]

      at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133) [bundlefile:na]

      at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121) [bundlefile:na]

      at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179) [bundlefile:na]

      at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:70) [bundlefile:2.0.0]

      at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:53) [bundlefile:2.0.0]

      at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179) [bundlefile:na]

      at org.eclipse.gemini.blueprint.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:57) [bundlefile:2.0.0]

      at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179) [bundlefile:na]

      at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133) [bundlefile:na]

      at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121) [bundlefile:na]

      at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179) [bundlefile:na]

      at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:207) [bundlefile:na]

      at com.sun.proxy.$Proxy72.runEscalation(Unknown Source) [na:na]

      at com.bmc.arsys.serverrpc.RpcCallProcessor.ArRunEscalation_25(RpcCallProcessor.java:2928) [bundlefile:9.1.04-SNAPSHOT]

      at com.bmc.arsys.arrpc.version24.RPCVersionHandler_24.ArRunEscalation_24(RPCVersionHandler_24.java:665) [bundlefile:9.1.04-SNAPSHOT]

      at com.bmc.arsys.arrpc.version23.RPCVersionHandler_23.ArRunEscalation_23(RPCVersionHandler_23.java:665) [bundlefile:9.1.04-SNAPSHOT]

      at com.bmc.arsys.arrpc.version22.RPCVersionHandler_22.ArRunEscalation_22(RPCVersionHandler_22.java:665) [bundlefile:9.1.04-SNAPSHOT]

      at com.bmc.arsys.arrpc.version22.ARServerDispatcher_22.handleCall(ARServerDispatcher_22.java:1467) [bundlefile:9.1.04-SNAPSHOT]

      at com.bmc.arsys.arrpc.ARServerDispatcher.dispatchOncRpcCall(ARServerDispatcher.java:171) [bundlefile:9.1.04-SNAPSHOT]

      at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.dispatch(ArRpcCallHandler.java:828) [bundlefile:9.1.04-SNAPSHOT]

      at com.bmc.arsys.serverrpc.nio.RPCCallHandler.dispatch(RPCCallHandler.java:668) [bundlefile:9.1.04-SNAPSHOT]

      at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.dispatchCall(ArRpcCallHandler.java:816) [bundlefile:9.1.04-SNAPSHOT]

      at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.callDispatcher(ArRpcCallHandler.java:480) [bundlefile:9.1.04-SNAPSHOT]

      at com.bmc.arsys.arrpc.nio.ArRpcCallHandler.processRpcCall(ArRpcCallHandler.java:292) [bundlefile:9.1.04-SNAPSHOT]

      at com.bmc.arsys.arrpc.nio.ArRpcCallHandler$Processor.run(ArRpcCallHandler.java:569) [bundlefile:9.1.04-SNAPSHOT]

      at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source) [na:1.8.0_92]

      at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) [na:1.8.0_92]

      at java.lang.Thread.run(Unknown Source) [na:1.8.0_92]

       

       

      Remedy Version:
      ARS 9.1 Sp4Smart Reporting 9.1

       

      kindly share your comments to help.

       

      Thanks

      Meyananth