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As soon as you assigned the asset user license to none, it should right away remove it. You should have checked it after every user license modified. If it is not updating then there might be some issue or custom workflow interfering? Please share the AR / ITSM versions as well.
I will suggest to turn on the Filter and SQL logs and repeat the process for one user and review the log whats going on.
Note:- Unfortunately if you have done it once AR system does not allow you to change it again with 24 hours.( arrrgh)
Thanks. I will check the logs.
ARS/ITSM Version: 9.1.05
There are filters in People Permission Groups to Add Application License and also for remove.
But no filter triggers when there is change in License Type from Floating/Fixed to None to update Application license in User form.
The same also observed in ootb environment.
Is it a general issue?
we got similar issue because of some custom user/permissions import solution. Easy workaround is to search all users with License None (in User form) and then modify all setting the application license field empty (or ; ).
Why the workflow which should remove it doesn't work on your side is different thema.