10 Replies Latest reply on Jun 24, 2019 11:22 PM by Ashutosh Deshpande

CCS Component Initialization Error after BMC ARS 18.05 Installation

Ankit Tiwari Jun 24, 2019 8:49 AM

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Hello Experts,

I have been building up BMC ARS 18.05 server. So far I have successfully installed BMC AR Server, Atrium Core, Atrium Integrator, ITSM, SRM, SLM.

We have HA setup which consist of 4 mid tier server, 4 application server and 1 DB server.

After completing installation on all servers, I'm observing below mentioned error in arjavaplugin.log file:

CCS component is not initialized returning null

<PLUGINSVR> <TNAME: pool-5-thread-4 > <ERROR> <LoginAuthenticator > <LoginAuthenticator.java:193 > /* Mon Jun 24 2019 03:35:39.691 */ SBE is not configured please check CCS configuration

<PLUGINSVR> <TNAME: pool-5-thread-4 > <ERROR> <ServiceBrokerManager > <ServiceBrokerManager.java:36 > /* Mon Jun 24 2019 03:35:39.691 */ SBE Plugin is not initialized hence exiting initialize"

Is it required to configure Centralized Configuration Server from MidTier configuration page ?

& Below mentioned error in arerror.log file:

Executing process: java, directory: D:\Program Files\BMC Software\ARSystem

Mon Jun 24 15:35:02.724 2019 NotBoundException

Mon Jun 24 15:35:02.724 2019 java.rmi.NotBoundException: FlashboardAdminService

I have stopped Flashboard server service but still getting this error in arerror.log file.

Please provide me with pointer to resolve this errors.

Regards,

Ankit

1. Re: CCS Component Initialization Error after BMC ARS 18.05 Installation

Carl Wilson Jun 24, 2019 9:02 AM (in response to Ankit Tiwari)

Hi,
have you opened all the required ports on the AR Servers, is there any firewalls between the AR Servers that is turned on?

Cheers
Carl
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2. Re: CCS Component Initialization Error after BMC ARS 18.05 Installation

Ankit Tiwari Jun 24, 2019 9:11 AM (in response to Carl Wilson)

Hi Carl,

Yes, All required ports are opened between AR Servers & Midtier servers and there is no firewall between servers.

Regards,
Ankit
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3. Re: CCS Component Initialization Error after BMC ARS 18.05 Installation

Ashutosh Deshpande Jun 24, 2019 9:18 AM (in response to Ankit Tiwari)

Hi Ankit,

1. arjavaplugin.log - SBE is another BMC cloud product and if you are not using that, you can ignore the error related to SBE not configured.
2. Centralized Configuration Server from MidTier configuration page - this is optional - not a MUST for midtier to work. if you want to control midtier configurations from CCS generic UI of server rather than config page or config.properties file, you can use this feature. Look up docs.bmc.com for more details.
3. NotBoundException - if you do not plan to use flashboard service, this error can be ignored as well. this error happens when the ports are not matching correctly. look at the documentation for Server-Group-Flashboards-Admin-Port property in AR server configuration
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4. Re: CCS Component Initialization Error after BMC ARS 18.05 Installation

Ashutosh Deshpande Jun 24, 2019 9:19 AM (in response to Ashutosh Deshpande)

For #2 - Refer to Centralized configuration for the mid tier - Documentation for Remedy Action Request System 18.05 - BMC Documentation
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5. Re: CCS Component Initialization Error after BMC ARS 18.05 Installation

Ankit Tiwari Jun 24, 2019 11:02 AM (in response to Ashutosh Deshpande)

Hi Ashutosh,

Thank you for your inputs.

1. If SBE is not installed on server then why am I getting that error ? Can I comment out SBE plugin entry in ar.cfg ?

2. I will check out how I can configure CCS. Do we need to initialize CCS ? I haven't done any configuration on CCS console yet.

3. For Flashboard server error, is it ok if I comment out Flashboard server entry in armonitor.cfg ?

Regards,
Ankit
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6. Re: CCS Component Initialization Error after BMC ARS 18.05 Installation

Ashutosh Deshpande Jun 24, 2019 11:15 AM (in response to Ankit Tiwari)

1. I haven't tried, but SBE plugin comes into picture when Smart IT dashboard and ticket console - hopefully commenting out should not create a problem. I can only suggest try and if you do not see error in Smart IT dashboard and ticket console, you are good.

2. CCS in midtier is not a MUST. You do not have do it, if you do not want. It's more of a convenience when there are multiple midtiers in your setup, but it's not a MUST.

3. Yes. you can comment out.
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7. Re: CCS Component Initialization Error after BMC ARS 18.05 Installation

Ankit Tiwari Jun 24, 2019 11:12 PM (in response to Ashutosh Deshpande)

Hi Ashutosh,

Can you tell what is SBE product used for ? Does its plugins get installed along with ITSM ? As in we haven't installed MyIT/SmartIT yet on our server but still we are getting this error.

For Flashboard server, I tried commenting out Flashboard server entry in armonitor.cfg file but I'm still getting same error in arerror.log file.

Regards,
Ankit
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8. Re: CCS Component Initialization Error after BMC ARS 18.05 Installation

Ashutosh Deshpande Jun 24, 2019 11:16 PM (in response to Ankit Tiwari)

SBE (MyIT Service Broker) is also called as Digital WorkPlace Catalog (DWP-C). Refer to System requirements - Documentation for BMC MyIT Service Broker 3.3 - BMC Documentation.

Yes, the plugin does get installed with ITSM. This plugin is used, if you configure Smart IT to be able to show tickets from SBE. Refer to Integrating Smart IT with BMC Digital Workplace Catalog service request - Documentation for Remedy with Smart IT 18.05 -… to understand more about how to make Smart IT - SBE integration work.
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9. Re: CCS Component Initialization Error after BMC ARS 18.05 Installation

Ankit Tiwari Jun 24, 2019 11:19 PM (in response to Ashutosh Deshpande)

So correct me if I'm wrong.. We have DWP/SmartIT installed on another server which we will be repointing to this new server built. Once DWP is pointed to this new server which is throwing SBE error then will issue will be resolved ?

Regards,
Ankit
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10. Re: CCS Component Initialization Error after BMC ARS 18.05 Installation

Ashutosh Deshpande Jun 24, 2019 11:22 PM (in response to Ankit Tiwari)

DWP has 2 products in the suite DWP-Basic and DWP-Catalog. If you integrate the DWP-C using instructions from the doc I shared above, yes, you will not see the error after that.
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