2 Replies Latest reply on Jun 23, 2019 1:13 AM by Saroj Sahu

    Ticket number separation for each tenant company in SmartIT

    Pedro Cardoso
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      Hi, Our customer is a service provider and what to separate the tickets numbers for each of they end -users companies.

      By example:

      Company1: Ticket 001, Ticket 002
      Company2: Ticket 001
      Company3: Ticket 001

       

      That means every Company (Tenant) should has its own ticket sequence. 


      In best practice console I could use the login, groups, company info to known what company the end user below and point to custom different "Ticket Number Generator form", I have tried, but how to achive this in SmartIt?

       

      Another consideration, each customer has a few tickets for a week, so thinking enable them another FULL environment is not a option.

       

      What do you think about?

       

      Thanks