2 Replies Latest reply on Jun 14, 2019 10:05 AM by Cris Coffey

    11.4 Client with TLS 1.2 in Exchange

    Mark Mazurkiewicz
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      My organization is still using TrackIT 11.4 due to reasons that were decided long before I started here and we recently upgraded to Exchange 2019 on prem.  A few hours after we migrated our helpdesk email address we realized that we were no new tickets coming in by email.  That got me to do some digging and it looks like Exchange 2019 only uses TLS 1.2 where TrackIT 11.4 uses TLS 1.0/1.1. (Track-It! 11.4 Email Monitor stops functioning if TLS 1.0 AND/OR TLS 1.1 is Disabled on the Exchange Server )


      From what I'm seeing, TrackIT 20.19 looks like it may support TLS 1.2 from Exchange servers (bottom of System requirements - Documentation for Track-It! 20.19 - BMC Documentation ) but I wanted to make sure that I'm reading and interpreting that correctly.  Otherwise, is there anything that can be done with TrackIT 11.4 to get it to connect to and read the mailbox on Exchange 2019?


      In the mean time I'm migrating this mailbox back to the 2016 server but I'm hoping that this is a temporary work around rather than a long term solution.  Thanks!


        • 1. Re: 11.4 Client with TLS 1.2 in Exchange
          Cris Coffey

          Hey Mark, currently both Track-It! 11.4 and Track-It! 2019 require TLS 1.0 and 1.1 to be enabled on the servers for them to work properly. We are working on a fix for 2019 to support TLS 1.2 that will be released this summer.

          • 2. Re: 11.4 Client with TLS 1.2 in Exchange
            Cris Coffey

            Hi Mark, I apologize a slight miscommunication here. While it is correct that we are working on this for 2019, I was also just reminded that we recently released a service pack for 11.4 that provides TLS 1.2 support for Exchange connections for email. It does not remove all reliance on TLS 1.0 and 1.1 throughout the 11.4 version but it does fix it for Exchange email connections. Head over to support.trackit.com to find the download or open a support case to get help with obtaining and installing that update.