Hello BMC Family,

I am trying to setup LDAP authentication, however I am having some difficulties getting credentials to work even though the LDAP test is successful. I tried reading the documentation and watching the YouTube video, however it is outdated and does not reflect all the settings available to us in current RSSO versions.

Can you guys update the RSSO video on YouTube to reflect these new fields and options? Thanks in advance! Here is the link to the current video:

Remedy Single Sign-On - Configuring LDAP in Remedy Single Sign-On - YouTube

For those interested or have any ideas that may help, here is the link to my current thread on my issue with credential authentication: RSSO LDAP Integration - Can Authenticate but not authorize