3 Replies Latest reply on May 14, 2019 8:07 PM by Marie Johnson

    Smart IT: How can I show out the box fields in Incident view in smart it

    Noemi Infantes
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      Hi all,

      I just wanted to understand why some fields are not available to show in the Incident view in Smart IT. We want to show the Vendor ticket Number field in the Record Details section from Incident View in Smart IT.

      We find the Vendor Group and Vendor Name fields but Vendor Ticket Number doesn't appear in the available fields menu. Why is happening this? Why the Vendor Ticket Number is only available from Additional Info1 section?

      We have checked the BMC documentation and Vendor Ticket Number field is set as the documentation says. Can someone help us to understand why that field is not available in other sections as Vendor Name and Vendor Group fields?

      Any Idea??

      Thanks in advanced!!!

      Regards,

      NIA