Hi, in the Help Desk Views / Filtering, what does "Inactive" refer to? The choices are True or False. I thought it might be referring to the status of a Technician Account, but after testing that it doesn't seem to be the case.
Thanks!
Apr 22, 2019 11:32 AM
All records in the new Track-It! platform can be marked inactive, including tickets. It is a way to hide tickets if needed without deleting them.
Thanks, how do you mark a ticket as "inactive"? I looked at the default ticket form, and docs, but I don't see it.
Apr 22, 2019 11:50 AM
There is a checkbox you can add to the Ticket form through form customization if that is a feature you want to use. Usually people only add it to the form seen by the Admin group and leave it off the regular help desk tech form.
Is it possible to create a business rule that will set a ticket to inactive if it meets a certain setting (eg emailed for a resource scheduling)?
Apr 23, 2019 4:19 PM
Yes you can do that Marty.