6 Replies Latest reply on Apr 18, 2019 12:14 PM by Rebecca Bigelow

    Getting error when using remote control within a ticket

    Rebecca Bigelow
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      We are using FP 12.1.08.001

      Build 41.8

       

      We get error in chrome and firefox when remoting to an asset.

      Chrome v. 73.0.3683.103 64bit

      Firefox 66.0.3 64bit

       

      Any ideas?

      Thank you,

      Rebecca

       

      {"exceptionType":"java.lang.NumberFormatException","trace":"\n* Stack Trace Summary: \n  - java.lang.NumberFormatException : For input string: \"null\"\n   at com.numarasoftware.footprints.application.web.controller.AssetMgmtActionsController.executeAssetCoreAction(AssetMgmtActionsController.java:155)\n\n----------------------------------------------------------------------------------------------------------------------------------------------------------\n\njava.lang.NumberFormatException: For input string: \"null\"\r\n\tat java.lang.NumberFormatException.forInputString(Unknown Source)\r\n\tat java.lang.Long.parseLong(Unknown Source)\r\n\tat java.lang.Long.parseLong(Unknown Source)\r\n\tat com.numarasoftware.footprints.application.web.controller.AssetMgmtActionsController.executeAssetCoreAction(AssetMgmtActionsController.java:155)\r\n\tat sun.reflect.GeneratedMethodAccessor2618.invoke(Unknown Source)\r\n\tat sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)\r\n\tat java.lang.reflect.Method.invoke(Unknown Source)\r\n\tat org.springframework.web.method.support.InvocableHandlerMethod.doInvoke(InvocableHandlerMethod.java:205)\r\n\tat org.springframework.web.method.support.InvocableHandlerMethod.invokeForRequest(InvocableHandlerMethod.java:133)\r\n\tat org.springframework.web.servlet.mvc.method.annotation.ServletInvocableHandlerMethod.invokeAndHandle(ServletInvocableHandlerMethod.java:97)\r\n\tat org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.invokeHandlerMethod(RequestMappingHandlerAdapter.java:827)\r\n\tat org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.handleInternal(RequestMappingHandlerAdapter.java:738)\r\n\tat org.springframework.web.servlet.mvc.method.AbstractHandlerMethodAdapter.handle(AbstractHandlerMethodAdapter.java:85)\r\n\tat org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:967)\r\n\tat org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:901)\r\n\tat org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:970)\r\n\tat org.springframework.web.servlet.FrameworkServlet.doGet(FrameworkServlet.java:861)\r\n\tat javax.servlet.http.HttpServlet.service(HttpServlet.java:624)\r\n\tat org.springframework.web.servlet.FrameworkServlet.service(FrameworkServlet.java:846)\r\n\tat javax.servlet.http.HttpServlet.service(HttpServlet.java:731)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)\r\n\tat org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)\r\n\tat org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:317)\r\n\tat com.numarasoftware.footprints.application.web.filter.LicensingFilter.doFilter(LicensingFilter.java:126)\r\n\tat org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:331)\r\n\tat org.springframework.security.web.access.intercept.FilterSecurityInterceptor.invoke(FilterSecurityInterceptor.java:127)\r\n\tat org.springframework.security.web.access.intercept.FilterSecurityInterceptor.doFilter(FilterSecurityInterceptor.java:91)\r\n\tat org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:331)\r\n\tat org.springframework.security.web.access.ExceptionTranslationFilter.doFilter(ExceptionTranslationFilter.java:114)\r\n\tat org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:331)\r\n\tat com.numarasoftware.footprints.application.web.filter.SystemSessionManagementFilter.doFilter(SystemSessionManagementFilter.java:183)\r\n\tat org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:331)\r\n\tat org.springframework.security.web.authentication.AnonymousAuthenticationFilter.doFilter(AnonymousAuthenticationFilter.java:111)\r\n\tat org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:331)\r\n\tat org.springframework.security.web.servletapi.SecurityContextHolderAwareRequestFilter.doFilter(SecurityContextHolderAwareRequestFilter.java:170)\r\n\tat org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:331)\r\n\tat org.springframework.security.web.savedrequest.RequestCacheAwareFilter.doFilter(RequestCacheAwareFilter.java:63)\r\n\tat org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:331)\r\n\tat org.springframework.security.web.authentication.AbstractAuthenticationProcessingFilter.doFilter(AbstractAuthenticationProcessingFilter.java:200)\r\n\tat org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:331)\r\n\tat org.springframework.security.web.authentication.preauth.AbstractPreAuthenticatedProcessingFilter.doFilter(AbstractPreAuthenticatedProcessingFilter.java:121)\r\n\tat org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:331)\r\n\tat org.springframework.security.web.authentication.logout.LogoutFilter.doFilter(LogoutFilter.java:116)\r\n\tat org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:331)\r\n\tat org.springframework.security.web.header.HeaderWriterFilter.doFilterInternal(HeaderWriterFilter.java:64)\r\n\tat org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107)\r\n\tat org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:331)\r\n\tat org.springframework.security.web.context.request.async.WebAsyncManagerIntegrationFilter.doFilterInternal(WebAsyncManagerIntegrationFilter.java:56)\r\n\tat org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107)\r\n\tat org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:331)\r\n\tat org.springframework.security.web.context.SecurityContextPersistenceFilter.doFilter(SecurityContextPersistenceFilter.java:82)\r\n\tat org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:331)\r\n\tat com.numarasoftware.footprints.application.web.filter.SystemSecurityContextPersistenceFilter.doFilter(SystemSecurityContextPersistenceFilter.java:155)\r\n\tat org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:331)\r\n\tat org.springframework.security.web.access.channel.ChannelProcessingFilter.doFilter(ChannelProcessingFilter.java:157)\r\n\tat org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:331)\r\n\tat org.springframework.security.web.FilterChainProxy.doFilterInternal(FilterChainProxy.java:214)\r\n\tat org.springframework.security.web.FilterChainProxy.doFilter(FilterChainProxy.java:177)\r\n\tat org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:346)\r\n\tat org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:262)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)\r\n\tat com.numarasoftware.footprints.application.web.filter.JsCallbackFilter.doFilterInternal(JsCallbackFilter.java:104)\r\n\tat org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)\r\n\tat org.springframework.web.filter.CharacterEncodingFilter.doFilterInternal(CharacterEncodingFilter.java:197)\r\n\tat org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)\r\n\tat org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)\r\n\tat org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220)\r\n\tat org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)\r\n\tat org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:614)\r\n\tat org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:169)\r\n\tat org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)\r\n\tat org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:956)\r\n\tat org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)\r\n\tat org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:423)\r\n\tat org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1079)\r\n\tat org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:625)\r\n\tat org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:318)\r\n\tat java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)\r\n\tat java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)\r\n\tat org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)\r\n\tat java.lang.Thread.run(Unknown Source)\r\n","serialNumber":"FP122456","logEntryId":"24d664a6-e8e5-4f30-9a08-e0776fefd6d3","success":false,"articleId":"","messages":[{"level":"error","message":"For input string: \"null\""}],"InsideException":false,"noArticleMappedTracking":"Yes","buildNumber":"41","exceptionMessage":"For input string: \"null\""}