7 Replies Latest reply on Apr 9, 2019 4:29 AM by Marek Ceizel

    OOBT filter populating Status and Assignee change in HPD:WorkLog

    Igor Svetek
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      Somehow my system enabled logging of Status and Assignee change inside of an incident. So whenever somebody changes the status or incident is assigned to so another person, an entry inside of HPD:WorkLog is generated. Worklog has become useless for the incidents that are passed around often.

       

      I have tried to find filters that are causing this by following the relationship on Status and Assignee field to HPD:WorkLog fields, but I am afraid that it is the passing the value to some other hidden field.

      Does anybody know the name of these filters or how to disable them inside the ITMS application?