7 Replies Latest reply on Mar 27, 2019 10:41 PM by Angeline Law

    Remedyforce enquiry on filtering and ticket history

    Angeline Law
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      Hi all,

       

      Need some advise on my queries below.

       

      1) Recently the header column in Remedyforce console allows filtering and it has been wonderful. But I noticed that the date header is unable to indicate the date. There are option on "Greater than"; "Less than" but where to input the date for searching?

      Anyone can advise me?

       

      2) Ticket history (eg incident) not available for older tickets. How to retrieve incident history of older ticket? Is there a way?

       

      Thanks.