Enable buttom APPROVE/REJECT" - Self Service
hello,
I need your help. Do you know how I can to enable this buttom?
Regards,
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1. Re: Enable buttom APPROVE/REJECT" - Self Service
Nikhil Deshpande
Feb 28, 2019 1:00 AM
Typically, this happens when the logged-in client is not an approver of the record but has View All or Modily All permission on records.
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3. Re: Enable buttom APPROVE/REJECT" - Self Service
Hi Leslie,
Does your user have the right to read and write on incidents ?
Regards,
Albert
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4. Re: Enable buttom APPROVE/REJECT" - Self Service
Amit Jaiswal
Apr 5, 2019 4:49 AM
1 of 1 people found this helpfulCorrect, in order to Approve / Reject, the used must have access to those records. Clicking on "More Details" should reveal if the user has permission or not, if you can see record details but still the Approve/Reject links are disabled, please contact support to troubleshoot further.
Thanks
Amit
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5. Re: Enable buttom APPROVE/REJECT" - Self Service
Hello.
The solutions was creating "Sharing Rules"