4 Replies Latest reply on Feb 25, 2019 9:05 AM by Markus Kruse

    TSSA 8.9.04 compatibility with BAO 7.9.01.001

    Markus Kruse
    Markus Kruse Feb 25, 2019 8:33 AM
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      Hello together.....

       

      in our test environment we upgraded BSA 8.9.01 to 8.9.04. Now we're facing a problem with out workflowjobs.....

       

      usually we send workflowjobs from BSA to BAO with informations for BAO to work with. Since the upgrade this doesn't work anymore.

       

      BAO can still work with servers in our TSSA-Testenvironment and call for example commands like "hostname", "Date", "agentinfo" etc.

       

      Is TSSA 8.9.04 compatible with BAO 7.9.01.001?

       

      TrueSight Orchestration (formerly called Atrium Orchestrator) platform 8.1 and content 20.18.01 is now GA

       

      this one fears me that our old BAO version maybe isn't compatible.

       

      The recieved error is: Error 25.02.2019 15:06:56 Failed to connect to Atrium Orchestrator, Please check AO configuration parameters or verify that AO is up and running.

       

      BAO certificate is up to date and TSSA certificates we're completly renewed last weekend.

       

      Greetings

      Markus

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        • 1. Re: TSSA 8.9.04 compatibility with BAO 7.9.01.001
          Bill Robinson
          Bill Robinson Moderator Feb 25, 2019 8:44 AM (in response to Markus Kruse)
          The recieved error is: Error 25.02.2019 15:06:56 Failed to connect to Atrium Orchestrator, Please check AO configuration parameters or verify that AO is up and running.

          where is this received ?

           

          BAO certificate is up to date and TSSA certificates we're completly renewed last weekend.

          bao certificate is up to date where ?

           

          i believe there's a 'check connection' option in the ao config.  what does that show ?  anything in the appserver logs when you try and use the connection ?

          • 2. Re: TSSA 8.9.04 compatibility with BAO 7.9.01.001
            Markus Kruse
            Markus Kruse Feb 25, 2019 8:53 AM (in response to Bill Robinson)

            Hello Bill,

             

            the Error

             

            "Error 25.02.2019 15:06:56 Failed to connect to Atrium Orchestrator, Please check AO configuration parameters or verify that AO is up and running."

             

            is recieved in TSSA Workflowjob Log.

             

            With BAO Certificate I mean the .keystore file in <install_dir> \BAO\CDP\tomcat\conf

             

            The check in the AO config shows following: AO connection failed. Secure connection to AO failed, Please check your Secure connection setup.

             

            In appserver log there is no error that seems to be together with the problem.

             

            But there is indeed an error in appserver log

             

            [BLSSOPROXY] javax.net.ssl.SSLHandshakeException: Remote host closed connection during handshake

            com.bladelogic.sso.engine.ClientDisconnectedException: javax.net.ssl.SSLHandshakeException: Remote host closed connection during handshake

            at com.bladelogic.sso.engine.StreamMessaging.receiveMessage(StreamMessaging.java:145)

            at com.bladelogic.sso.engine.StreamMessaging.receiveToken(StreamMessaging.java:243)

            at com.bladelogic.om.infra.mfw.net.BlSessionServerConnection.authenticate(BlSessionServerConnection.java:245)

            at com.bladelogic.om.infra.mfw.net.BlSessionNshServerConnection.internalHandshake(BlSessionNshServerConnection.java:161)

            at com.bladelogic.om.infra.mfw.net.BlSessionNshServerConnection.doHandshake(BlSessionNshServerConnection.java:133)

            at com.bladelogic.om.infra.mfw.fw.BlSessionNshProxyPair.setupClient(BlSessionNshProxyPair.java:318)

            at com.bladelogic.om.infra.mfw.fw.BlSessionNshProxyPair.init(BlSessionNshProxyPair.java:164)

            at com.bladelogic.om.infra.mfw.fw.NshProxyWorkerThread.execute(NshProxyWorkerThread.java:113)

            at com.bladelogic.om.infra.mfw.fw.NshProxyWorkerThread.execute(NshProxyWorkerThread.java:24)

            at com.bladelogic.om.infra.app.service.thread.BlBlockingThread.run(BlBlockingThread.java:104)

            Caused by: javax.net.ssl.SSLHandshakeException: Remote host closed connection during handshake

            at sun.security.ssl.SSLSocketImpl.readRecord(SSLSocketImpl.java:994)

            at sun.security.ssl.SSLSocketImpl.performInitialHandshake(SSLSocketImpl.java:1367)

            at sun.security.ssl.SSLSocketImpl.readDataRecord(SSLSocketImpl.java:931)

            at sun.security.ssl.AppInputStream.read(AppInputStream.java:105)

            at sun.security.ssl.AppInputStream.read(AppInputStream.java:71)

            at com.bladelogic.om.infra.mfw.fw.BlSessionNshProxyPair.handleNshProxySessionData(BlSessionNshProxyPair.java:173)

            at com.bladelogic.om.infra.mfw.fw.BlSessionNshProxyPair.setupClient(BlSessionNshProxyPair.java:314)

            ... 4 more

            Caused by: java.io.EOFException: SSL peer shut down incorrectly

            at sun.security.ssl.InputRecord.read(InputRecord.java:505)

            at sun.security.ssl.SSLSocketImpl.readRecord(SSLSocketImpl.

             

            but the error comes permanently whether I start a job or not

             

            Greetings

            Markus

            • 3. Re: TSSA 8.9.04 compatibility with BAO 7.9.01.001
              Bill Robinson
              Bill Robinson Moderator Feb 25, 2019 8:57 AM (in response to Markus Kruse)

              that log entry is from the nsh proxy.  i don't think that's involved in the appserver -> bao communication.

              • 4. Re: TSSA 8.9.04 compatibility with BAO 7.9.01.001
                Markus Kruse
                Markus Kruse Feb 25, 2019 9:05 AM (in response to Bill Robinson)

                well

                 

                if TSSA should be compatible with BAo 7.9.01.001 it seems that i have to open a case for it.

                 

                Hoped that I just forgot to export some certificates or things like that.