0 Replies Latest reply on Feb 11, 2019 4:37 AM by Jeroen Magits

    SmartIT/ITSM - Disable Attachment Knowledge Search

    Jeroen Magits



      When performing a knowledge search, SmartIT (16.0) also searches the used keyword(s) in the documents that are attached to a Knowledge article (Ash's Guide to Knowledge Management (RKM) Searching, Results, Indexing & Images: chapter 13).


      Is there a way to disable that (aka, the Knowledge search will no longer check the content of any attachment)?


      Best regards,