0 Replies Latest reply on Feb 11, 2019 4:37 AM by Jeroen Magits

    SmartIT/ITSM - Disable Attachment Knowledge Search

    Jeroen Magits
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      Hello,

       

      When performing a knowledge search, SmartIT (16.0) also searches the used keyword(s) in the documents that are attached to a Knowledge article (Ash's Guide to Knowledge Management (RKM) Searching, Results, Indexing & Images: chapter 13).

       

      Is there a way to disable that (aka, the Knowledge search will no longer check the content of any attachment)?

       

      Best regards,

       

      Jeroen