is port 443 the correct port for the REST interface on this system (the default is 8008)?
Java reports you have an SSL issue, therefore check you are connecting to the correct URL/Port for the REST interface and that it presents a correct certificate (you can validate through a browser ...) - Python something similar i.e. cannot connect via the URL.
Did the customer configure the system for REST correctly i.e. did you test the URL's in a browser to see if they return correctly?
Thanks for the quick response.
Checked from the browser with the below url:
Output is coming as below:-
HTTP Status 404 – Not Found
Type Status Report
Description The origin server did not find a current representation for the target resource or is not willing to disclose that one exists.
Customer given us below url to access from browser and we can able to login:-
Please check the below post. He has put everything about the REST in BMC neatly for beginners.
Moreover the above error seems to be the problem with certificate installed on the Server where you have configured Jetty Engine. Please check for the configurations.
Let me know, whether this solved your issue.
2 of 2 people found this helpful
the Mid Tier login screen (../arsys/shared/login.jsp) is not a REST interface point, and therefore you cannot apply the same logic to access the "../api/jwt/login/" REST point.
Ask your customer if they have configured the AR System for REST (Jetty not Tomcat) and for them to provide you the REST URL and Port as configured.
Yes Carl is right,
Jetty Engine has to be active and on top of it you need to install the certificate, please follow the process given BMC standard using Keytool and Keystore.
Configuring the REST API - Documentation for Remedy Action Request System 9.1 - BMC Documentation
I think jetty is installed by default from 9.* version, but we have to make it Active in order to work with REST API in Remedy.
port for jetty is 8008 by default.
Thank you Carl and Sridharth.
The information is really helpful.
Will check with our customer for this.